Remote Logistics Solutions Specialist - Escalations

WM (Waste Management); United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with match

Paid time off

Job summary

WM (Waste Management) is seeking a Specialist in Logistics Solutions to resolve high-impact service issues escalated by internal stakeholders. You will coordinate with Sales, Customer Experience, National Accounts, and field teams to implement timely, effective solutions and root-cause analyses.

Requires a High School Diploma or GED and 3 years of cross-functional teamwork. Remote-friendly role with strong documentation and continuous improvement responsibilities.

Qualifications

• Requires a High School Diploma or GED.
• At least 3 years of experience working in a team setting with effective communication.
• 3 years of multitasking in a fast-paced environment and strong organizational skills.
• Experience working cross-functionally to resolve service issues.

Responsibilities

• Serve as primary contact for escalated service issues from internal teams.
• Coordinate with dispatch, site leadership, and cross-functional teams to resolve disruptions.
• Handle a high volume of escalations with prioritization by urgency and impact.
• Maintain detailed documentation and contribute to process improvements.

Skills

Cross-functional collaboration

Problem solving

Communication

Multitasking

Education

High School Diploma or GED

Bachelor's Degree (accredited)

Tools

CRM tools (Salesforce)

ServiceNow

Job description

WM (Waste Management) is seeking a Specialist in Logistics Solutions to resolve high-impact service issues escalated by internal stakeholders. You will coordinate with Sales, Customer Experience, National Accounts, and field teams to implement timely, effective solutions and root-cause analyses.

Requires a High School Diploma or GED and 3 years of cross-functional teamwork. Remote-friendly role with strong documentation and continuous improvement responsibilities.