Remote Loan Servicing QA Analyst & Compliance Tester

Carrington; Honolulu (HI); Remote; USD 37,195 - 39,950; Full time

Benefits offered by this job

Healthcare plans

401(k) matching

Training programs

Employee referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington Mortgage Services in the United States is seeking a Loan Servicing Quality Assurance Analyst to ensure compliance across mortgage servicing processes. This remote role offers a flexible schedule and opportunities to impact adherence to investor and regulatory guidelines.

You will perform data analysis, testing, remediation validation, and document processes using SharePoint and related systems. A strong foundation in mortgage terminology and Excel skills is required.

Qualifications

• High school diploma required; bachelor’s degree or equivalent job experience preferred.
• Three (3) or more years’ experience in mortgage/loan servicing.
• Two (2) or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology and servicing timelines.
• Proficient in MS Office with basic skills in Excel.
• Strong analytical, problem solving, collaboration and technical skills.
• Strong time management skills.
• Ability to adapt to changes and meet deadlines.

Responsibilities

• Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification.
• Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance.
• Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
• Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated.
• Identify exception based on testing performed and notify department management of any observations outside testing scope.
• Obtain approval of testing as documented by department procedure or at the direction of management.
• Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management.
• Perform recurring testing as assigned.
• Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties.
• Utilize SharePoint and other systems to track all assignments and update the status accordingly.
• Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality.
• Follow department procedures for shared mailbox use.
• Perform assigned compliance testing as assigned and promptly elevate compliance concerns.
• Perform other duties as assigned.

Skills

Analytical thinking

Problem solving

Data analysis

Testing

MS Office

Excel

Time management

Communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

SharePoint

Job description

Carrington Mortgage Services in the United States is seeking a Loan Servicing Quality Assurance Analyst to ensure compliance across mortgage servicing processes. This remote role offers a flexible schedule and opportunities to impact adherence to investor and regulatory guidelines.

You will perform data analysis, testing, remediation validation, and document processes using SharePoint and related systems. A strong foundation in mortgage terminology and Excel skills is required.