Remote Loan Servicing Expert

Mountain America Credit Union; Utah; Remote; USD 42,000 - 65,000; Full time

Job summary

Mountain America Credit Union is seeking a Consumer Loan Servicing Specialist to handle inbound inquiries and support requests related to post-origination loan products, including auto, RV, Visa, signature, student, and home equity loans. The role emphasizes timely, accurate servicing and strong member communication.

Responsibilities include processing loan corrections, adjustments, and payoff requests in Symitar, maintaining documentation, and educating members on loan processes and

Qualifications

• Minimum of one year customer service or contact center experience.
• Minimum of one year banking or other financial experience preferred.
• High school diploma or equivalent.
• Proficient in Symitar and 10-Key.
• Typing 35 words per minute preferred.

Responsibilities

• Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships.
• Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses.
• Assist with loan correction requests; corrections may require interest calculations, credit reporting disputes, payment adjustments, and other corrections.
• Record all interactions and resolution efforts in Symitar; manage loan payoff requests timely and accurately.
• Advise on Loan Servicing Support requests regarding adjustments, credit reporting, flood insurance, subordinations, reconveyances, and SCRA benefits.
• Communicate with Titles team for title-related questions on collateral vehicles to secure, update, and release MACU liens.

Skills

Customer service

Banking experience

Symitar

Microsoft Office

Typing 35 WPM

Education

High school diploma

Tools

Symitar

10-Key

Job description

Mountain America Credit Union is seeking a Consumer Loan Servicing Specialist to handle inbound inquiries and support requests related to post-origination loan products, including auto, RV, Visa, signature, student, and home equity loans. The role emphasizes timely, accurate servicing and strong member communication.

Responsibilities include processing loan corrections, adjustments, and payoff requests in Symitar, maintaining documentation, and educating members on loan processes and