Remote Chat Support Specialist – Fast & Friendly Help

Sky Health Care Management; Plano (TX); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management seeks a Tele Chat Support Agent to assist customers via live chat, messaging platforms, and other digital channels. You will answer inquiries, provide information about products and services, resolve concerns, and help ensure a positive customer experience.

Based in the United States with potential onsite or remote work options, the role requires multitasking across conversations, accurate documentation, and adherence to privacy policies.

Qualifications

• High school diploma or equivalent.
• Strong written communication and reading comprehension.
• Typing speed and accuracy.
• Familiarity with internet-based applications.
• Ability to multitask across conversations.
• Good problem-solving and time management.
• Patience, professionalism, and a customer-focused attitude.
• Chat support or customer service experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Strong written communication

Reading comprehension

Typing speed

Attention to detail

Multitasking

Problem solving

Time management

Customer focus

Chat support exp

Basic computer skills

Education

High school diploma or equivalent

Job description

Sky Health Care Management seeks a Tele Chat Support Agent to assist customers via live chat, messaging platforms, and other digital channels. You will answer inquiries, provide information about products and services, resolve concerns, and help ensure a positive customer experience.

Based in the United States with potential onsite or remote work options, the role requires multitasking across conversations, accurate documentation, and adherence to privacy policies.