Live Chat Support Specialist (Remote & Onsite)

Sky Health Care Management; Kansas City (MO); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat, messaging, and other digital channels. You will answer inquiries, share product information, and resolve concerns while maintaining a positive customer experience.

The role may be performed onsite at the office or remotely from home, with a focus on timely responses, productivity, and customer satisfaction. Previous chat support experience is a plus but not mandatory.

Qualifications

• Strong written communication and reading comprehension required.
• Excellent typing speed and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations.
• Customer-focused attitude and professionalism.
• Chat support or customer service experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Written communication

Reading comprehension

Typing speed

Multitasking

Time management

Customer focus

Problem solving

Education

High school diploma or equivalent

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers via live chat, messaging, and other digital channels. You will answer inquiries, share product information, and resolve concerns while maintaining a positive customer experience.

The role may be performed onsite at the office or remotely from home, with a focus on timely responses, productivity, and customer satisfaction. Previous chat support experience is a plus but not mandatory.