Remote Tele-Chat Support Specialist

Sky Health Care Management; Springfield (MA); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers through online chat platforms, addressing inquiries and providing clear information about products and services. The role focuses on resolving concerns and ensuring a positive experience, with options for onsite or remote work depending on company needs.

The candidate should have strong written communication, good typing skills, and the ability to multitask across conversations.

Qualifications

• High school diploma or equivalent; additional qualifications may be preferred.
• Strong written communication and reading comprehension skills.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Strong written communication

Typing speed

Multitasking

Problem solving

Time management

Customer-focused

Education

High school diploma or equivalent

Job description

Sky Health Care Management is seeking a Tele Chat Support Agent to assist customers through online chat platforms, addressing inquiries and providing clear information about products and services. The role focuses on resolving concerns and ensuring a positive experience, with options for onsite or remote work depending on company needs.

The candidate should have strong written communication, good typing skills, and the ability to multitask across conversations.