Remote Live Chat Support Associate - Entry Level

ReCreate Companies; United States; Remote; USD 55,000 - 63,000; Full time

Job summary

ReCreate Companies is seeking an Entry Level Live Chat Support professional to join our team in Phoenix. This full-time, remote position offers an excellent opportunity to grow your career in customer support within the construction industry.

As a Live Chat Support representative, you will respond to inquiries, resolve concerns, and maintain accurate records of chat interactions while collaborating with internal teams.

Qualifications

• High school diploma or equivalent is required.
• 0-2 years of customer service or chat support experience preferred.
• Strong written communication and attention to detail are essential.

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues with patience and efficiency.
• Escalate complex or unresolved issues to appropriate internal teams.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure concerns are addressed.
• Collaborate with team members to improve support processes.
• Stay informed about company products and industry updates.
• Meet or exceed performance metrics related to response time and customer satisfaction.
• Adapt to changing priorities and handle multiple chats simultaneously.

Skills

Written communication

Typing speed

Customer service

Problem-solving

Remote work

Attention to detail

Education

High school diploma

Tools

CRM tools

Live chat platforms

Job description

ReCreate Companies is seeking an Entry Level Live Chat Support professional to join our team in Phoenix. This full-time, remote position offers an excellent opportunity to grow your career in customer support within the construction industry.

As a Live Chat Support representative, you will respond to inquiries, resolve concerns, and maintain accurate records of chat interactions while collaborating with internal teams.