Live Chat Support

ReCreate Companies; United States; Remote; USD 55,000 - 63,000; Full time

Job summary

ReCreate Companies is seeking an Entry Level Live Chat Support professional to join our team in Phoenix. This full-time, remote position offers an excellent opportunity to grow your career in customer support within the construction industry.

As a Live Chat Support representative, you will respond to inquiries, resolve concerns, and maintain accurate records of chat interactions while collaborating with internal teams.

Qualifications

• High school diploma or equivalent is required.
• 0-2 years of customer service or chat support experience preferred.
• Strong written communication and attention to detail are essential.

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues with patience and efficiency.
• Escalate complex or unresolved issues to appropriate internal teams.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure concerns are addressed.
• Collaborate with team members to improve support processes.
• Stay informed about company products and industry updates.
• Meet or exceed performance metrics related to response time and customer satisfaction.
• Adapt to changing priorities and handle multiple chats simultaneously.

Skills

Written communication

Typing speed

Customer service

Problem-solving

Remote work

Attention to detail

Education

High school diploma

Tools

CRM tools

Live chat platforms

Job description

Description

ReCreate Companies is seeking an Entry Level Live Chat Support professional to join our team in Phoenix. This full-time, remote position offers an excellent opportunity to grow your career in customer support within the construction industry. As a Live Chat Support representative, you will serve as a key point of contact for our customers, providing timely and professional assistance through our live chat platform.

In this remote role, you will handle inquiries, resolve concerns, and ensure a positive experience for every customer you interact with. You will work closely with internal teams to address customer needs, ,and maintain accurate records of all chat interactions. This position is ideal for individuals who are eager to learn, thrive in a fast-paced environment, and are committed to delivering outstanding customer service.

We offer a competitive salary range of $54,672 - $62,573 yearly, along with a supportive remote work environment and opportunities for professional development.

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and issues with patience and efficiency
• Escalate complex or unresolved issues to appropriate internal teams
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure their concerns are fully addressed
• Collaborate with team members and supervisors to improve support processes
• Stay informed about company products, services, and industry updates
• Meet or exceed performance metrics related to response time and customer satisfaction
• Adapt to changing priorities and handle multiple chats simultaneously

Requirements

• High school diploma or equivalent
• 0-2 years of experience in customer service, chat support, or a related field
• Excellent written communication skills with strong attention to detail
• Ability to type quickly and accurately while engaging in multiple conversations
• Strong problem-solving skills and a customer-focused mindset
• Comfortable working independently in a remote environment
• Reliable internet connection and a quiet workspace
• Basic proficiency with computer systems and chat software
• Ability to work flexible hours, including weekends if required
• Strong time management and organizational skills
• Preferred: Experience in the construction industry or a similar field
• Preferred: Familiarity with CRM tools and live chat platforms