Live Chat Support

Kensoft, Inc; Pennsylvania; Remote; USD 21,000 - 25,000; Part time

Benefits offered by this job

Remote Work

Flexible Scheduling

Entry-Level Opportunity

Training Provided

Skill Development

Supportive Team Environment

Career Growth Opportunities

Job summary

Kensoft, Inc is seeking a friendly Live Chat Support Representative for a part-time remote role suitable for someone who enjoys helping others online. Training is provided and no extensive prior experience is required.

You will respond to inquiries, provide accurate information, and resolve basic concerns to ensure a positive customer experience. This entry-level position emphasizes strong written communication, reliability, and the ability to work independently in a remote setting.

Qualifications

• Strong written communication and basic computer skills.
• Friendly, patient, and professional attitude.
• Good attention to detail and problem-solving abilities.
• Ability to multitask and manage customer conversations efficiently.
• Reliable internet connection and access to a computer.
• Ability to work independently in a remote environment.
• Willingness to learn new tools, systems, and customer service procedures.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with basic questions, account concerns, and general support requests.
• Troubleshoot common issues and elevate complex concerns to the appropriate department.
• Maintain clear, friendly, and professional written communication.
• Document customer interactions and update support records when necessary.
• Follow company guidelines to ensure a positive and consistent customer experience.
• Protect customer information and maintain confidentiality.

Job description

We are seeking a friendly, professional, and customer-focused Live Chat Support Representative to join our team. This entry-level, part-time remote opportunity is ideal for individuals who enjoy helping others, communicating online, and providing excellent customer service.In this role, you will assist customers through live chat, respond to inquiries, provide accurate information, and help resolve basic concerns in a timely and professional manner. No extensive experience is required, as training and guidance will be provided to help you succeed.

Requirements/Responsibilities

Key Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with basic questions, account concerns, and general support requests.
• Troubleshoot common issues and elevate complex concerns to the appropriate department.
• Maintain clear, friendly, and professional written communication.
• Document customer interactions and update support records when necessary.
• Follow company guidelines to ensure a positive and consistent customer experience.
• Protect customer information and maintain confidentiality.

Qualifications & Requirements

• Strong written communication and basic computer skills.
• Friendly, patient, and professional attitude.
• Good attention to detail and problem-solving abilities.
• Ability to multitask and manage customer conversations efficiently.
• Reliable internet connection and access to a computer.
• Ability to work independently in a remote environment.
• Willingness to learn new tools, systems, and customer service procedures.
• Previous customer service experience is an advantage but not required.

Benefits & Perks

• 100% Remote Work
• Flexible Scheduling
• Entry-Level Opportunity
• Training Provided
• Skill Development
• Supportive Team Environment
• Career Growth Opportunities