Remote Chat Support Associate

Mary Rush Care Ltd; Raleigh (NC); Remote; USD 21,000 - 30,000; Full time

Job summary

Mary Rush Care Ltd is seeking a dedicated Remote Chat Support Associate to engage with customers and provide timely help via live chat from your home office.

You will respond to inquiries, troubleshoot issues, document interactions in CRM, and look for upsell opportunities while staying aligned with policies and confidentiality. Flexible hours including evenings/weekends may be required.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in customer service or support roles, preferably in chat or online environments.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a remote work setting.
• Comfortable using CRM software and chat platforms.
• Strong problem-solving skills and a customer-first mindset.
• Reliable internet connection and a quiet, distraction-free workspace.
• Availability to work flexible hours, including evenings or weekends as needed.

Responsibilities

• Respond to incoming chat messages from customers in a timely and courteous manner.
• Diagnose and troubleshoot customer concerns, providing clear and concise solutions.
• Document all interactions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Stay informed about product updates, policies, and procedures to provide accurate information.
• Work collaboratively with team members and supervisors to meet performance goals.
• Adhere to company guidelines and maintain confidentiality of customer information.

Skills

Customer service

Written communication

Time management

Multitasking

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM software

Chat platforms

Job description

We are seeking a dedicated and customer-focused Remote Chat Support Associate to join our dynamic team. This role offers an exciting opportunity to engage directly with customers, providing timely and effective support through live chat. If you enjoy problem-solving and delivering exceptional service in a fast-paced environment, this position is for you.

As a key member of our support team, you will play an essential role in enhancing customer satisfaction and ensuring smooth communication between our company and clients, all from the comfort of your own home.

Responsibilities

Respond to incoming chat messages from customers in a timely and courteous manner.

Diagnose and troubleshoot customer concerns, providing clear and concise solutions.

Document all interactions accurately in the customer relationship management (CRM) system.

Identify opportunities to upsell or cross-sell products and services when appropriate.

Stay informed about product updates, policies, and procedures to provide accurate information.

Work collaboratively with team members and supervisors to meet performance goals.

Adhere to company guidelines and maintain confidentiality of customer information.

Requirements

High school diploma or equivalent; associate or bachelor’s degree preferred.

Proven experience in customer service or support roles, preferably in chat or online environments.

Excellent written communication skills with strong attention to detail.

Ability to multitask and manage time effectively in a remote work setting.

Comfortable using CRM software and chat platforms.

Strong problem-solving skills and a customer-first mindset.

Reliable internet connection and a quiet, distraction-free workspace.

Availability to work flexible hours, including evenings or weekends as needed.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience