Remote Live Chat Advisor — Customer Support (Florida)

Talentoma; Florida; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a fully remote Live Chat Advisor to support customers from home in Florida. The role involves handling live chat, emails, and tickets, guiding customers with clear product information and steps, and collaborating with product support.

Expect a 40-hour week with varied shifts and steady guidance throughout conversations. The position emphasizes concise, courteous communication, review of conversation histories, and escalation when needed.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in chat support, email assistance, or another customer-facing setting is preferred.
• Ability to write concise, courteous responses and adjust explanations without losing important details or making unsupported promises.
• Authorization to work in the United States.
• Fully remote work from home within Florida, with daily responsibilities performed through online customer support systems.

Responsibilities

• Review incoming chats, emails, and service tickets at the start of your shift, noting unanswered questions and previously promised follow-ups.
• Manage conversations through a Live chat such as LiveChat, greeting customers professionally and asking focused questions to understand the guidance they need.
• Check customer account context in a CRM such as Zoho CRM, verifying relevant service details before recommending an appropriate next step.
• Consult approved product information and help articles to explain features, service options, account navigation, and routine service procedures in plain language.
• Guide customers through available self-service resources, adapting explanations to their questions and checking that the suggested steps address their needs.
• Create and update service tickets in a Support platform such as Salesforce Service Cloud, recording the question, advice provided, and any outstanding action.
• Recognize questions beyond your available guidance and recognize them to the customer service team lead or appropriate product support colleague with complete context.
• Follow up on open conversations when an answer becomes available, explaining updates clearly and confirming whether the customer needs further assistance.
• Review completed interactions for accuracy, timely responses, complete notes, and reliable follow-up, using feedback from the team lead to improve future guidance.
• Close resolved tickets, flag recurring questions for help article updates, and leave clear handover notes for conversations requiring attention after your shift.

Skills

Concise, courteous responses

Familiarity with chat interfaces

Read conversation histories

Escalation judgment

Education

High school diploma or equivalent

Tools

Zoho CRM

Salesforce Service Cloud

LiveChat

Job description

Talentoma is seeking a fully remote Live Chat Advisor to support customers from home in Florida. The role involves handling live chat, emails, and tickets, guiding customers with clear product information and steps, and collaborating with product support.

Expect a 40-hour week with varied shifts and steady guidance throughout conversations. The position emphasizes concise, courteous communication, review of conversation histories, and escalation when needed.