Remote Linux Support Engineer – AWS & 24/7

JetRails; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health and Dental Insurance

Remote first

Job summary

JetRails is a hosted infrastructure provider focusing on mission-critical web applications and e-commerce platforms. We offer a remote-first culture with a focus on speed, security, scalability, and continuous learning.

This role provides technical support across Linux and AWS, resolves complex issues, collaborates with teammates, and contributes to knowledge bases and onboarding. Candidates should be comfortable with a 24/7 support mindset and remote work.

Qualifications

• 1+ years of experience in customer service/technical support via phone or ticketing system.
• Experience as System Administrator, or End User of a Linux Operating System.
• Fundamentals: DNS, Networking, IP routing.
• Database: MySQL
• Control Panel: cPanel, AWS
• Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
• Demonstration of independent thinking and decision-making abilities
• Ability to multitask, adapt to changes quickly, and to prioritize work
• Excellent communication, availability and interpersonal skills
• Open to 24/7 support environment
• Availability to possibly working weekends
• Availability to working overnight shifts

Responsibilities

• Provide technical support for customers via phone, ticket system or messenger.
• Provide support in a wide range of advanced Linux and AWS server management issues
• Use critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Provide short-term resolutions and develop preventative measures for the longer term
• Monitor server alerts for any performance issues and address them appropriately
• Help create internal documentation as well as customer facing knowledge base
• Assist in onboarding, training and mentoring new team members
• Keep up to date with relevant technologies

Skills

Customer service

Technical support

Linux troubleshooting

Tools

Ubuntu

CentOS

CloudLinux

cPanel

AWS

Job description

JetRails is a hosted infrastructure provider focusing on mission-critical web applications and e-commerce platforms. We offer a remote-first culture with a focus on speed, security, scalability, and continuous learning.

This role provides technical support across Linux and AWS, resolves complex issues, collaborates with teammates, and contributes to knowledge bases and onboarding. Candidates should be comfortable with a 24/7 support mindset and remote work.