Remote Lifecycle & Patient Engagement Ops Associate

Equip; United States; À distance; USD 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Parental leave

Health insurance

Résumé du poste

Equip is seeking a proactive Lifecycle Operations Associate to advance patient engagement programs on the Patient Journey Innovation team. You will build, QA, and launch multi-channel campaigns, analyze data, and iterate experiments to improve attendance and retention.

Reporting to the Senior Lifecycle Manager, you will work with cross-functional partners to ensure clinical relevance, scalability, and impact while leveraging AI tools to accelerate outcomes without compromising quality.

Qualifications

• 2+ years in CRM, engagement operations, analytics, or digital health.
• Hands-on experience with multi-channel campaigns (email, push, SMS, in-app).
• Working SQL skills required; BI tools experience preferred (Mode).
• Familiarity with Braze or similar customer engagement platform.
• Interest in behavioral science or behavioral design.

Responsabilités

• Build, QA, and execute engagement programs across channels in Braze.
• Set up audience segments, journeys, and Liquid personalization with clinical accuracy.
• Track retention and engagement trends using SQL and BI tools; flag drop-offs.
• Analyze experiments (A/B, multivariate) and report outcomes.
• Collaborate with Clinical, Care Ops, Product, Insights, and Marketing teams.
• Communicate results clearly with actionable recommendations.
• Support content calendar and campaign logistics.
• Partner with manager to optimize end-to-end patient journeys.
• Stay current on AI tools to enhance workflow while maintaining quality.
• Ensure programs reflect best clinical practices and patient needs.
• Perform other duties as assigned.

Connaissances

CRM

Engagement Ops

SQL

Data Analysis

Outils

Braze

Mode

BI Tools

Description du poste

Equip is seeking a proactive Lifecycle Operations Associate to advance patient engagement programs on the Patient Journey Innovation team. You will build, QA, and launch multi-channel campaigns, analyze data, and iterate experiments to improve attendance and retention.

Reporting to the Senior Lifecycle Manager, you will work with cross-functional partners to ensure clinical relevance, scalability, and impact while leveraging AI tools to accelerate outcomes without compromising quality.