Remote Licensed Therapist — Clinical Ops & Quality Lead

Marvin Behavioral Health, Inc.; Colorado; Hybrid; USD 83,000 - 100,000; Full time

Benefits offered by this job

401(k)

Health insurance (full)

Dental insurance

Vision insurance

Unlimited PTO

Equity offered

Job summary

Marvin Behavioral Health, Inc. is seeking a Licensed Therapist to join our Clinical Operations team as a Clinical Operations Specialist. The role bridges clinical and operational functions to support member care, documentation, quality, credentialing, and care coordination.

The position is remote/hybrid, requires an active independent clinical license and at least four years post-licensure experience, and offers a competitive salary of $83,000–$100,000, plus equity and comprehensive benefits.

Qualifications

• Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)
• Minimum 4 years post-licensure clinical experience
• Experience with Electronic Health Record (EHR) systems required
• Hybrid clinical/operational role experience preferred
• Strong cross-functional communication with Product, Quality, Credentialing, and Operations teams
• Self-motivation and ability to work independently in a remote/hybrid environment

Responsibilities

• Serve as a clinical resource for member issues requiring clinical judgment
• Support pre-intake clinical review and outreach as needed
• Review and follow up on member feedback requiring clinical attention
• Manage rematch escalations and enrollment-related clinical questions
• Collaborate with User-Success team to address member needs
• Handle clinical escalations beyond the scope of non-licensed operations staff
• Conduct consultation hours as needed
• Participate in clinical interviews during periods of active hiring
• Address documentation issues requiring clinical interpretation or provider-to-provider communication
• Support clinical review of incomplete or missing diagnoses
• Participate in payer and similar clinically-oriented audits
• Collaborate on quality-improvement initiatives
• Review caseload and documentation integrity
• Represent Clinical Operations in cross-functional meetings
• Serve as a clinical liaison to other departments requiring clinical expertise
• Assist with manual rescheduling of medication-management follow-ups when necessary
• Address exceptions to automated medication-management workflows
• Support resolution of escalated prior-authorization issues
• Handle documentation requests needing clinical review
• Draft physician-facing documentation for review and signature
• Coordinate member communication about documentation appointments
• Support related scheduling changes
• Identify and propose improvements to clinical workflows
• Collaborate with Product and Engineering for clinical input
• Translate clinician and patient needs into operational or product requirements
• Participate in clinical process redesigns and special projects
• Help develop scalable clinical workflows as the organization grows
• Marvin Behavioral Health is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and identities to apply.

Skills

Independent licensed clinician

Cross-functional collaboration

Remote/hybrid work

EHR experience

Self-motivated and independent

Job description

Marvin Behavioral Health, Inc. is seeking a Licensed Therapist to join our Clinical Operations team as a Clinical Operations Specialist. The role bridges clinical and operational functions to support member care, documentation, quality, credentialing, and care coordination.

The position is remote/hybrid, requires an active independent clinical license and at least four years post-licensure experience, and offers a competitive salary of $83,000–$100,000, plus equity and comprehensive benefits.