Remote Licensed Insurance Customer Advocate

The Juris Agency; Champlin (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Work from Home

Hands on Training

Disability Insurance

Parental Leave

Life Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Retirement Plan

Flexible Schedule

Mon-Fri Schedule

Job summary

Capstone Insurance Group invites you to join a leading team that thrives on delivering exceptional customer service within the insurance industry. Based in Champlin, Minnesota, but operating fully remotely, we offer you a unique opportunity to work from the comfort of your own home while being an integral part of our dynamic team.

As a Licensed Insurance Customer Service Representative, you will be the first line of communication for our valued clients.

Qualifications

• Licensing: A current Minnesota insurance license is required.
• Experience in customer service, preferably in insurance.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and digital tools.
• Strong analytical and problem-solving abilities.
• Ability to work remotely and stay productive.
• Excellent time management and organization.

Responsibilities

• Client Support: Provide exemplary service to policyholders, addressing inquiries and resolving issues promptly.
• Policy Management: Assist clients in understanding policies and making updates.
• Claims Assistance: Guide clients through the claims process for a smooth experience.
• Problem Solving: Troubleshoot client concerns and propose appropriate solutions.
• Continuous Learning: Stay informed about new policies, services, and tools.
• Relationship Management: Build and maintain client relationships with trust.

Skills

Verbal communication

Written communication

CRM software

Problem solving

Time management

Education

Minnesota insurance license

Tools

CRM systems

Job description

Capstone Insurance Group invites you to join a leading team that thrives on delivering exceptional customer service within the insurance industry. Based in Champlin, Minnesota, but operating fully remotely, we offer you a unique opportunity to work from the comfort of your own home while being an integral part of our dynamic team.

As a Licensed Insurance Customer Service Representative, you will be the first line of communication for our valued clients.