Remote Licensed Customer Service Representative

Liberty Mutual Insurance; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

Liberty Mutual Insurance is seeking a remote Experienced and Licensed Customer Service Representative to support policyholders and agents in Personal Lines. You will deliver timely information, solve policy-related questions, and drive satisfaction and retention.

Requires an active P&C license, associates degree or 1+ year insurance experience, and 2+ years in customer service. Training is provided, with shifts starting early EST and weekend rotation.

Qualifications

• Associates degree preferred or 1+ year of insurance experience.
• 2+ years of related customer service experience required.
• Excellent communication and interpersonal skills are required.
• P&C insurance license required.

Responsibilities

• Provide timely, accurate information and service to policyholders and agents.
• Identify, analyze, and address customer policy needs to support growth and retention.
• Record and organize written data from multiple sources with accuracy.
• Maintain compliance with licensing and training requirements.

Skills

Customer service

Communication

Interpersonal skills

Education

Associates degree

Job description

Description

Join Our Team as a Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and elevate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 8:00 am - 10:30 am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

License: Active P&C Producers insurance license REQUIRED.

We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications- Associates degree or 1+ year Insurance experience preferred.

• 2 years'+ related Customer Service experience is required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices- California

• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco