Remote Licensed Insurance CSR II

Aspire General Insurance Services; California; Remote; USD 42,000 - 68,000; Full time

Job summary

Aspire General Insurance Services is hiring a Licensed Customer Service Representative II for a fully remote role in California. You will support customers and producers, handle policy changes, answer coverage questions, and provide timely solutions under supervision.

Active California P&C or Personal Lines license is required at hire. You will respond to inquiries, assist with system navigation, process requests, and communicate underwriting determinations while ensuring compliance with state

Qualifications

• Active California P/C or Personal Lines license at hire and in good standing.
• Licensing must be current for the role in California.
• Strong knowledge of insurance terminology and coverage basics.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to calls and chats from insureds and producers with timely solutions.
• Assist producers with technical questions and system navigation.
• Process emails and phone requests accurately and promptly.
• Explain underwriting determinations and gather needed information.
• Identify risk concerns and communicate with Underwriting.
• Handle cancellation requests and follow retention procedures.
• Review endorsements and provide professional written communications.

Skills

Insurance knowledge

Customer service

Communication

Problem solving

MS Office

Tools

Microsoft Office

Job description

Aspire General Insurance Services is hiring a Licensed Customer Service Representative II for a fully remote role in California. You will support customers and producers, handle policy changes, answer coverage questions, and provide timely solutions under supervision.

Active California P&C or Personal Lines license is required at hire. You will respond to inquiries, assist with system navigation, process requests, and communicate underwriting determinations while ensuring compliance with state