Remote Licensed Insurance Advisor | Retention & Growth

Gen Digital Inc.; Arizona; Remote; USD 53,000 - 78,000; Full time

Job summary

Gen Digital Inc. is seeking a Licensed P&C Insurance Service Advisor (LSA) to deliver high-quality service to policyholders while supporting renewals, cross-sells, and policy changes. This remote role is open to most U.S. states and reports to the Customer Service Manager.

You will handle inquiries via phone, email, and SMS, retain customers by managing renewals, and drive revenue through consultative selling across multiple carrier platforms. Strong communication and tech skills are essential.

Qualifications

• 2-3 years of personal lines insurance experience in a service, retention, or sales support role.
• Property and Casualty or Personal Lines license in at least 10 states.
• Retention-focused mindset with a track record of preventing cancellations, rewriting business, and cross-selling.

Responsibilities

• Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS.
• Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
• Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
• Interpret and analyze policies, endorsements, and reports to make informed, compliant decisions.
• Partner cross-functionally with Sales, Training, and Operations teams to create smooth handoffs and high-quality experiences.
• Master our technology systems, including CRM tools, comparative raters, and carrier portals for major insurers.
• Champion efficiency and accuracy by leveraging automation and data to improve workflows and performance metrics.

Skills

Personal lines insurance experience

Property & Casualty license

Retention-focused

Communication skills

Tech-savvy CRM systems

Self-directed

Adaptability to startup

Carrier systems navigation

Tools

CRM systems

Carrier portals

Comparative raters

Job description

Gen Digital Inc. is seeking a Licensed P&C Insurance Service Advisor (LSA) to deliver high-quality service to policyholders while supporting renewals, cross-sells, and policy changes. This remote role is open to most U.S. states and reports to the Customer Service Manager.

You will handle inquiries via phone, email, and SMS, retain customers by managing renewals, and drive revenue through consultative selling across multiple carrier platforms. Strong communication and tech skills are essential.