Remote Licensed Customer Service Representative

Sitel Corp.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the customer experience industry as a Remote Licensed Customer Service Representative. This role offers the chance to support a major insurance provider without cold calling. Enjoy flexible work hours, comprehensive benefits, and competitive pay in a dynamic and supportive work environment.

Benefits

Competitive Compensation

Flexible Remote Work

Comprehensive Benefits

Qualifications

• Must be at least 18 years old.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during hours of operation.

Responsibilities

• Support customer interactions for one of the largest insurance providers in the U.S.
• Complete necessary training and state licensing requirements.
• Maintain a distraction-free and quiet workspace during work hours.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

Self-paced Learner

Education

High school diploma or GED equivalent

Job description

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Remote Licensed Customer Service Representative

Remote Licensed Customer Service Representative

Remote, Any Location, US

Job Description:

Licensed Insurance Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location: Remote

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Overview

As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career.

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.

Why You Should Join Us

• Competitive Compensation $15- $19/H
• Flexible Remote Work : Enjoy the flexibility of a remote work environment, with weekend shifts as needed.Must have open availability during operating hours, full-time only.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.

What We’re Looking For

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.

Key Skills

• Customer Service Aptitude : Strong skills in delivering exceptional service.
• Reliability: Consistent dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: A personal drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities are crucial for success in this role.
• System Navigation: Ability to navigate system tools to search for answers & information
• Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by Foundever, which includes coverage of the exam fee.

Home Setup Requirements

• Must be at least 18 Years of age

• Must have HS Diploma or GED equivalent

• Preferred 6 months - 1 year of relevant work experience

• Must have open availability during hours of operation

• Professional customer service aptitude

• Basic conflict resolution skills

At Home Requirements:

• Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam.
• Internet Requirements: A hardwired high speed internet connection
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Provider

Description

Enabled

SAP as service provider

"route" is used for session stickiness

"careerSiteCompanyId" is used to send the request to the correct data center

"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Provider

Description

Enabled

Google Analytics 4

A web analytics service that tracks and reports website traffic.

An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users.

Google AdSense

Tracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up.

LinkedIn Insight

Provides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users.