Call for Release - Customer Service Representative (Northeast) Remote

Copart; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Copart is seeking a detail-oriented Customer Service Representative for a remote position. The role involves coordinating the release of vehicles, ensuring timely updates, and providing excellent customer service. Ideal candidates should possess communication skills and a strong attention to detail, with a high school diploma or GED requirement.

Benefits

Medical/Dental/Vision

401k plus a company match

Employee Stock Purchase Plan

Employee Assistance Program

Vacation & Sick pay

Paid Company Holidays

Life and AD&D Insurance

Discounts

Qualifications

• One year of customer service experience required.
• Ability to multitask and work in a fast-paced environment.
• Bilingual skills are a plus.

Responsibilities

• Coordinate release and pickup of vehicles with body shops and owners.
• Maintain accurate vehicle file updates in the system.
• Meet daily performance goals with high call volumes.

Skills

Communication

Attention to Detail

Problem-Solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Call for Release - Customer Service Representative (Northeast) Remote

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Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

About The Role

We are seeking a detail-oriented and professional Call for Release-Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

Internal Applicants make sure you inform your direct manager you are interested in this role!

What You’ll Be Doing

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
• Follow all Copart policies and guidelines to ensure quality and consistency in your work.
• Help out with other tasks or assist teammates as needed.
• Perform other duties as assigned by management.
  
  

What We’re Looking For

• Minimum of one year office support experience in a customer service role.
• High school diploma or GED
• Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages.
• Typing speed of 45 WPM and familiarity with basic 10-key.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail, great problem-solving skills, and the ability to multitask.
• A professional virtual appearance with a quiet, distraction-free workspace.
• Bilingual skills are a plus.
• Must be able to work occasional overtime.
• Office equipment will be provided to help you succeed in your role.
  
  

Why You’ll Love Working With Us

• 100% remote work with company-provided equipment.
• Clear, achievable performance goals with daily feedback to help you succeed.
• Weekly team meetings to keep you connected and support.
• A collaborative, friendly virtual team where everyone’s success matters.
  
  

Benefits Summary

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
  
  

Along With Many Other Employee Benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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