Customer Service Representative

PayZen; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

PayZen is seeking a Customer Service Representative to support patients establishing payment plans through their platform. This remote position requires 3+ years of contact center experience, and a passion for helping patients is essential. Join a mission-driven organization that values your contributions to healthcare access.

Benefits

Competitive pay, benefits and stock options

Opportunity to positively affect patient lives

Join a high-growth company

Qualifications

• 3+ years of contact center experience required.
• Strong customer service orientation and problem-solving skills.
• Experience collaborating with various internal teams.

Responsibilities

• Create positive interactions with patients using the customer service platform.
• Educate and connect customers to technology related to payment options.
• Work with providers to resolve issues related to patient payment plans.

Skills

Customer service orientation

Problem-solving skills

Collaboration

Job description

2 days ago Be among the first 25 applicants

This range is provided by PayZen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $29.00/hr

About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.

The Role

We are seeking a strategic and results-oriented Customer Service Representative to support patients in setting up payment plans through our platform and serve as the voice of our customers. This role will play a key part in delivering a seamless patient experience through a mix of inbound support, outbound communication, and collaboration with cross-functional teams. We are looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans.

In this role, you will report to Team Lead, Support on the Servicing Team. This is a remote role and we're open to candidates based in the U.S.

This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.

Responsibilities

• Create positive interactions with patients using our customer service platform including email, SMS, chat and phone
• Represent PayZen values and deliver excellent service through each interaction
• Influence, educate, and connect customers to technology and share the value of digital payment options
• Work with providers to resolve any issues related to patient payment plans
• As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job
  
  

Requirements

• 3+ years of contact center experience required, preferably in a payment plan servicing capacity
• Passion for helping patients
• Strong customer service orientation and problem-solving skills
• Experience collaborating with various internal teams
• Ability to work and resolve issues independently
• Experience working remotely
• Adaptability to change including job processes/tools and schedule flexibility
• Preference given to candidates with FinTech and/or healthcare revenue cycle experience
  
  

Why PayZen?

• An opportunity to positively affect the lives of thousands of patients
• A chance to join a high-growth company at an early stage
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before
• Become a key member of a collaborative, high performing team, shaping its growth and success
• Competitive pay, benefits and stock options

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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