Customer Service Representative (Remote)

Stress-Free; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

Stress-Free Auto Care is seeking a Customer Service Representative to provide exceptional support in a remote setting. The role involves engaging with customers, managing inquiries, and advising on automotive services, while working with a supportive team that values dedication and skill. Enjoy a competitive salary and comprehensive benefits package, all aimed at creating a stress-free automotive care experience.

Benefits

Medical, Dental & Vision Insurance

Paid Time Off (Sick & Vacation)

Referred commission

401(k) with 4% Matching

Qualifications

• Proven experience in sales or customer service, preferably in the automotive industry.
• Ability to engage confidently and persuasively with customers.
• Knowledge of automotive repair and service packages.

Responsibilities

• Engage with customers and document their needs using established workflows.
• Advise on services that align with customer preferences.
• Manage customer interactions and service appointments using CRM.

Skills

Communication

Customer Service

Multi-tasking

Tools

CRM Software

Job description

Customer Service Representative (Remote)

Customer Service Representative (Remote)

19 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Job Overview

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking energetic, positive-minded technicians who embrace challenges with enthusiasm and prioritize guest satisfaction above all else.

Benefits

• Competitive Base Pay: $15/hr + commission
• Paid Time Off (Sick & Vacation)
• Annual Paid Holidays (6)
• Medical, Dental & Vision Insurance
• 401(k) w/ 4% Matching
• Employee Referral Program
• Fully Remote Opportunity
  
  

Responsibilities

• Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.
• Advise on services, parts, and maintenance packages that align with customer needs and preferences.
• Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
• Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
• Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
• Communicate updates to customers regarding changes in service timelines and vehicle readiness.
• Never miss an opportunity to help customers
  
  

Qualifications

• Proven experience in sales or customer service, preferably within the automotive industry.
• Strong communication skills with the ability to engage confidently and persuasively with customers.
• Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
• Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
• Proficiency in CRM software and basic computer skills.
• Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
• Strong phone presence and experience handling dozens of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
  
  

Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Real Estate, Financial Services, and Capital Markets

Referrals increase your chances of interviewing at Stress-Free by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

United States $48,000.00-$70,000.00 2 weeks ago

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Call Center Representative- FULLY REMOTE

Remote Customer Support Agent (Freelance, US-based)

Call Center Senior Representative (100% remote)

United States $25,000.00-$50,000.00 6 hours ago

San Francisco, CA $22.00-$23.00 2 weeks ago

Remote Healthcare Call Center Representative

United States $34,320.00-$37,500.00 6 hours ago

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

United States $34,000.00-$42,000.00 20 hours ago

United States $40,000.00-$55,000.00 1 week ago

Indiana, United States $31,200.00-$31,200.00 1 week ago

Florida, United States $48,000.00-$52,000.00 13 hours ago

United States $46,000.00-$87,000.00 2 days ago

Hawaii, United States $50,000.00-$60,000.00 2 weeks ago

Healthcare Customer Service Representative - Remote

Customer Service Representative - CCC Mountain/Pacific Time Zones

United States $80,000.00-$110,000.00 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.