Customer Service Representative

Sitel Corp.; Fayetteville (NC); On-site; USD 49,594,000 - 51,577,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time hours

401(k) with company matching

Health benefits

Wellness benefits

Employee Assistance Program

Paid time off

Referral bonuses

Career growth

Bonus opportunities

Job summary

Foundever, located in Fayetteville, NC, is seeking a Customer Service Representative to support one of the largest providers for military service members and families. You will resolve customer issues and assist with their financial needs through inbound calls.

This role offers paid training, full-time hours, health/dental/vision benefits, wellness programs, and opportunities for career growth and bonus earnings.

Qualifications

• HS diploma or GED required.
• Preferred 6 months to 1 year of relevant work experience.
• Must be 18 years or older to apply.
• On-site role within 50 miles of Fayetteville, NC.

Responsibilities

• Resolve customer issues and manage financial needs via inbound calls.
• Deliver compassionate, service-oriented support with clear communication.
• Utilize system tools to locate information and assist customers.
• Contribute to a positive experience and promote company programs.

Skills

System Navigation

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

Self-paced Learner

Education

High School Diploma or GED

Job description

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

Job Overview

Join our team as a Customer Service Representative supporting one of the largest providers in the U.S. for military service members and their families. You will play a crucial role in resolving customer issues and managing their financial needs through inbound calls.

As a Customer Service Representative at Foundever, you'll thrive by utilizing your compassion and communication skills to assist customers with their financial services. With ourpaid training and comprehensive benefits, you'll be well-equipped to prioritize your financial, physical, and mental well-being, giving you a true sense of purpose in your work.

At Foundever, we’re passionateaboutinvesting in our agentsand supporting you in achieving your career goals. You’ll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let’s embark on this career journey together!

Why You Should Join Us

• Competitive Pay: Start at $17-$18/hour!
• Paid Training: Enjoy 100% free professional training.
• Full-Time Hours: 40+ hours/week, with weekends as needed.
• Retirement Plan: 401(k) with company matching.
• Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
• EAP Support: Access our Employee Assistance Program for added support.
• Paid Time Off: Recharge with generous PTO
• Employee Discounts: Great savings on various products and services!
• Referral Bonuses: Earn money for referring friends!
• Career Growth: 84% of managers promoted from within.
• Bonus Opportunities: Unlock extra earning through bonus programs!

What We’re Looking For

• Must be at least18 years oldto apply.
• Education:High School Diploma or GED equivalent is required.
• Experience:Preferred:6 months to 1 year of relevant work experience to hit the ground running!
• Availability:Must haveopen availabilityduring our hours of operation – flexibility is key!
• This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304

Key Skills

• System Navigation: Ability to navigate system tools to search for answers & information
• Customer Service Aptitude: Strong skills in delivering exceptional service.
• Reliability: Consistent dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: A personal drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities are crucial for success in this role.
• Self-paced Learner: Ability to independently study and successfully pass the paid training provided by Foundever.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, and visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.