Remote Liability Claims Specialist

ACS Auto Club Services, Inc.; United States; Hybrid; USD 67,000 - 80,000; Full time

Benefits offered by this job

AAA membership benefits

Health & wellness benefits

401(k) plan with company match

Job summary

The Auto Club Group is hiring a Michigan Liability Claim Specialist in Fremont. You will autonomously manage complex liability claims from inception to resolution, drawing on investigative expertise, analytical thinking, and negotiation skills.

The role involves review of claims, coverage analysis, and collaboration with insureds, attorneys, and treatment teams. ACG offers a comprehensive benefits package and remote-friendly options within a hybrid setup.

Qualifications

• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• In states where an Adjuster’s license is required, eligible to acquire a State Adjuster’s license within 90 days of hire.
• A valid driver's license is required if primary responsibilities involve conducting in-person inspections or frequent in-person meetings with members.

Responsibilities

• Review assigned claims, contact insured and other parties, set expectations, and document in the claim handling system.
• Complete complex coverage analysis.
• Identify all possible policyholder benefits.
• Create additional sub-claims if needed.
• Investigate facts to determine payment, limits or exclusions and possible recovery potential.
• Conduct reviews of damages and applicability of state law and other factors.
• Evaluate the financial value of the loss.
• Approve payments to appropriate parties.
• Refer claims to other units when necessary (Underwriting, Recovery Units, or SIU).
• Document and code the claim file and complete all closure activities in the system.
• Utilize strong negotiating skills.
• Handle MCCA or attorney represented claims.
• Collaborate with insureds, guardians, attorneys, and case managers to obtain information.

Skills

Investigation

Negotiation

Analytical thinking

Claims handling

Education

ACG Claim Representative Training

State Adjuster license eligibility

Tools

Claims management system

Job description

The Auto Club Group is hiring a Michigan Liability Claim Specialist in Fremont. You will autonomously manage complex liability claims from inception to resolution, drawing on investigative expertise, analytical thinking, and negotiation skills.

The role involves review of claims, coverage analysis, and collaboration with insureds, attorneys, and treatment teams. ACG offers a comprehensive benefits package and remote-friendly options within a hybrid setup.