Remote Liability Claims Manager

Hagerty Insurance Agency; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Hagerty is seeking a Claims Assistant Manager of Liability to lead liability claim activities for a multi-vehicle portfolio. You will coach staff, manage workloads, and ensure timely, accurate claim handling while collaborating with related managers and departments.

The role supports development, performance management, and process improvements across the liability team. Remote work is possible nationwide in the US, with hybrid options near HQ where applicable.

Qualifications

• 3–5 years of experience handling multi-vehicle auto liability claims
• Detail oriented with a high level of accuracy
• Excellent verbal and written communication skills
• Knowledgeable in insurance products and claim processes
• Ability to work independently and as part of a team
• Licensed and bondable
• Familiarity with Sarbanes-Oxley and related regulations is a plus

Responsibilities

• Employee development and engagement
• Performance management
• Collaborate with Property Damage and Casualty Assistant Managers
• Manage storage and rental expenses
• Manage subrogation demands through arbitration forums
• Assist adjusters with daily questions and claim file management
• Assist in finalizing liability for all states and apply comparative negligence
• Monitor and adjust adjuster workloads
• Perform monthly file audits and phone observations
• Provide coaching through feedback and development opportunities
• Review and approve Reservation of Rights Letters, Coverage DISCLAIMERS and Liability denials
• Complete performance reviews for adjusters
• Review and approve reserve/payments beyond adjuster authority
• Conduct staff meetings and huddles
• Review Large Loss Reports as needed
• Analyze facts to support SIU, O&C or legal counsel involvement
• Monitor and report on team KPIs
• Lead or support department initiatives and projects
• Interview, hire, and train new adjusters
• Manage timecards and attendance per handbook
• Address personnel matters promptly
• Work autonomously and as part of a team

Job description

Hagerty is seeking a Claims Assistant Manager of Liability to lead liability claim activities for a multi-vehicle portfolio. You will coach staff, manage workloads, and ensure timely, accurate claim handling while collaborating with related managers and departments.

The role supports development, performance management, and process improvements across the liability team. Remote work is possible nationwide in the US, with hybrid options near HQ where applicable.