Remote Legal Support Operations Manager

Troutman Pepper Locke LLP; New York (NY); Hybrid; USD 125,000 - 145,000; Full time

Job summary

Troutman Pepper Locke LLP is seeking a Legal Support Manager to lead the firm’s legal support professionals across practice groups and offices. You will oversee recruitment, onboarding, development, and retention of Legal Practice Assistants and Legal Administrative Assistants, ensuring staffing aligns with attorney workload and practice needs.

You will partner with practice management and HR, drive performance, and foster a collaborative, high-performing environment.

Qualifications

• Proven experience leading large legal support teams.
• Minimum five years of progressive management experience, preferably in a legal/professional services environment.
• Bachelor’s degree or equivalent education/experience.

Responsibilities

• Oversee all aspects of legal support staff management, including hiring, development, day-to-day supervision, and performance management.
• Collaborate with practice management to align staff resources with evolving needs and goals.
• Provide leadership to assigned staff, including resource allocation, scheduling, performance management, and compensation recommendations.
• Understand practice group operations and ensure staff have necessary skills and training.

Skills

Proven leadership

Team development

Strategic thinking

Time management

Communication skills

Analytical thinking

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Troutman Pepper Locke LLP is seeking a Legal Support Manager to lead the firm’s legal support professionals across practice groups and offices. You will oversee recruitment, onboarding, development, and retention of Legal Practice Assistants and Legal Administrative Assistants, ensuring staffing aligns with attorney workload and practice needs.

You will partner with practice management and HR, drive performance, and foster a collaborative, high-performing environment.