Strategic Legal Support Lead

Troutman Pepper Locke LLP; Boston (MA); On-site; USD 125,000 - 145,000; Full time

Job summary

Troutman Pepper Locke LLP in Boston seeks a Legal Support Manager to oversee the staffing and development of legal support across assigned practice groups. You will supervise day-to-day operations, partner with HR, and align resources with evolving needs to support attorneys.

The role requires five years of progressive management experience in a legal or professional services setting, a Bachelor's degree, and strong leadership, communication, and technical skills (MS Word, Excel, PowerPoint).

Qualifications

• Proven ability to inspire, lead, and develop high-performing teams.
• Exceptional leadership, managerial, strategic thinking, and time management skills.
• Outstanding written, verbal, and interpersonal communication skills.
• Ability to effectively communicate and present information to lawyers, staff, and clients.
• Advanced analytical and problem‑solving abilities; able to identify issues and craft practical solutions.
• High integrity and professionalism; trusted partnership with leadership and teams.
• Ability to balance multiple priorities and adapt to shifting demands.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Oversee all aspects of legal support staff management, including hiring, development, day-to-day supervision, and performance management.
• Align staff resources and training with evolving practice group needs in collaboration with practice management.
• Provide leadership to assigned staff, including resource allocation, scheduling, performance management, and compensation guidance.
• Develop understanding of practice group operations to ensure staff meet needs.
• Analyze reports to generate insights and improve team performance.
• Conduct regular check-ins with staff and attorneys.
• Collaborate with HR for coaching, career development, and corrective action guidance.
• Strengthen relationships with attorneys and staff to improve productivity and retention; support engagement initiatives.
• Ensure appropriate work allocation for efficiency and effectiveness.
• Maintain strong relationships with office admin departments for workflow improvements.

Skills

Leadership

Team management

Communication

Strategic thinking

Time management

Client service

Independent work

Microsoft Word

Microsoft Excel

PowerPoint

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Troutman Pepper Locke LLP in Boston seeks a Legal Support Manager to oversee the staffing and development of legal support across assigned practice groups. You will supervise day-to-day operations, partner with HR, and align resources with evolving needs to support attorneys.

The role requires five years of progressive management experience in a legal or professional services setting, a Bachelor's degree, and strong leadership, communication, and technical skills (MS Word, Excel, PowerPoint).