Legal Support Programs Manager

Troutman Pepper Locke LLP; Atlanta (GA); On-site; USD 125,000 - 145,000; Full time

Job summary

Troutman Pepper Locke LLP is seeking a Legal Support Manager to lead and develop the firm’s legal support teams across health care, life sciences, and IP practice groups. The role oversees recruitment, onboarding, performance management, and resource allocation to ensure efficient, high-quality attorney support.

You will partner with HR, practice management, and administrators to drive staffing, training, and process improvements while maintaining confidentiality and professional standards

Qualifications

• Demonstrated experience managing large legal support teams.
• Minimum five (5) years of progressive management experience, preferably within a legal/professional services environment.

Responsibilities

• Oversee all aspects of legal support staff management, including hiring, professional development, day-to-day supervision, and performance management—partnering with Human Resources as appropriate.
• Work closely with practice management to understand practice group processes, align staff resources and training with evolving practice group needs, and support the achievement of operational goals.
• In collaboration with the Legal Support Administrator, provide leadership and direction to assigned practice group legal support staff, including resource allocation, schedule management, performance management, and compensation recommendations, ensuring alignment with Human Resources.
• Develop a deep understanding of practice group operations and ensure legal support staff possess the skills and training necessary to meet the practice group’s needs.
• Analyze reports to generate insights, recommendations, and strategies to enhance team performance.
• Conduct regular check-ins with legal support staff and attorneys.
• Partner with Human Resources and the Legal Support Administrator for policy guidance and interpretation on matters such as coaching, counseling, career development, and corrective action.
• Collaborate with the Legal Support Administrator, attorneys, and legal support team to strengthen working relationships, build morale, and increase productivity and retention, support employee engagement through team building, community service, and other office initiatives.
• Collaborate closely with Legal Support Administrator to ensure work is appropriately assigned to the right personnel for optimal efficiency and effectiveness.
• Build and maintain strong relationships with legal support staff and firm-wide administrative departments to identify workflow improvements and resolve issues, including enhancements in billing, intake and conflicts, and attorney travel.
• Maintain confidentiality of information.

Skills

Leadership

Strategic thinking

Time management

Communication skills

Analytical thinking

Problem solving

Integrity

Relationship building

Prioritization

Client service

Collaboration

Adaptability

Organization

Remote/hybrid adaptability

Self-management

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Troutman Pepper Locke LLP is seeking a Legal Support Manager to lead and develop the firm’s legal support teams across health care, life sciences, and IP practice groups. The role oversees recruitment, onboarding, performance management, and resource allocation to ensure efficient, high-quality attorney support.

You will partner with HR, practice management, and administrators to drive staffing, training, and process improvements while maintaining confidentiality and professional standards