Remote Legal Lead Response Specialist (Contract)

NetPoint Labs; New York (NY); A distancia; USD 28.000 - 83.000; A tiempo parcial

Descripción de la vacante

Net Point Labs seeks a sharp, empathetic Legal Lead Response Specialist to support law-firm client campaigns. This is a remote, independent-contractor role (1099) with performance-based compensation, and you will be the first human contact for inquiries.

You will respond quickly, collect required information using approved workflows, document interactions in the CRM, and help eligible prospects move to the next step, while protecting confidential information and adhering to compliance.

Formación

• Must have strong phone presence and excellent written communication.
• Experience in lead follow-up, call center, sales, customer service, client engagement, or legal intake.
• Able to handle high-volume inbound lead follow-up.
• Detail-oriented with CRM documentation.
• Able to work independently and manage follow-up responsibilities.
• Professional, empathetic, and persistent without being pushy.

Responsabilidades

• Respond quickly to new web, phone, and text inquiries.
• Make outbound follow-up calls and compliant text/email follow-ups to individuals who have requested information.
• Speak with prospective clients professionally and empathetically.
• Follow approved conversation guides and qualification workflows.
• Gather and accurately document required information in our CRM.
• Schedule consultations or transfer qualified prospects to the appropriate law-firm team.
• Maintain detailed notes, statuses, and follow-up tasks.
• Meet agreed response-time, quality, and completed-work standards.
• Protect confidential information and follow all communication/compliance procedures.

Conocimientos

Phone communication

Written communication

Lead follow-up

CRM documentation

Independent work

Empathy

Spanish (bonus)

Herramientas

CRM

Descripción del empleo

Net Point Labs seeks a sharp, empathetic Legal Lead Response Specialist to support law-firm client campaigns. This is a remote, independent-contractor role (1099) with performance-based compensation, and you will be the first human contact for inquiries.

You will respond quickly, collect required information using approved workflows, document interactions in the CRM, and help eligible prospects move to the next step, while protecting confidential information and adhering to compliance.