Remote Legal Intake & Scheduling Specialist

Job Duck LLC; United States; À distance; USD 15 000 - 17 000; Plein temps

Résumé du poste

Job Duck LLC is seeking an Intake Specialist to be the first contact for prospective clients of a criminal defense law firm. You will gather information, screen inquiries, and transition clients to attorney consultations while maintaining confidentiality and professionalism.

Role requires excellent English, empathy, and ability to handle sensitive conversations. Experience in law firm intake or call centers is preferred, with remote work options available for US-based employers.

Qualifications

• Excellent verbal and written English communication skills.
• Advanced English proficiency required due to high call volumes.
• Strong empathy and emotional intelligence when speaking with clients.
• Ability to manage multiple inquiries, follow-ups and appointments.

Responsabilités

• Answer incoming prospective client calls through the firm’s main line.
• Collect and document information from prospective clients.
• Screen inquiries according to intake procedures and qualification criteria.
• Provide accurate flat fee quotes based on the firm’s schedule.
• Schedule consultations between clients and attorneys.
• Enter and manage leads in Clio Grow and follow up promptly.

Connaissances

Empathy

Active listening

English proficiency

Multitasking

Time management

Outils

Clio Grow

VXT phone system

Description du poste

Job Duck LLC is seeking an Intake Specialist to be the first contact for prospective clients of a criminal defense law firm. You will gather information, screen inquiries, and transition clients to attorney consultations while maintaining confidentiality and professionalism.

Role requires excellent English, empathy, and ability to handle sensitive conversations. Experience in law firm intake or call centers is preferred, with remote work options available for US-based employers.