Remote Legal Intake Specialist — Client Experience Pro

Virtual Gal Friday, LLC; United States; Remote; USD 21,000 - 25,000; Part time

Benefits offered by this job

Training bonus

Remote contract work

Time-on-task pay

Job summary

Virtual Gal Friday, LLC is seeking an experienced professional to be the first point of contact for prospective and existing legal clients. This 100% remote role supports U.S.-based law firms and legal professionals, handling intake, scheduling, follow-up, and general administrative coordination.

The position emphasizes clear communication, discretion, reliability, and a respectful client experience. Contractors remote work from home, with training and ongoing opportunities based on performance.

Qualifications

• Previous experience in a law firm, legal office, client intake, reception, customer service, or professional administrative environment is strongly preferred.
• Professional communication is essential; you must be confident speaking with clients and maintaining professionalism during sensitive conversations.
• You should be reliable and discreet, follow instructions, protect confidential information, and follow through.

Responsibilities

• Provide professional telephone support and route calls according to firm guidelines.
• Gather preliminary information from prospective clients and complete intake steps.
• Coordinate consultations and scheduling, manage appointment changes and reminders.
• Monitor voicemail and email, complete routine follow-up, and provide approved information to clients.
• Update client information and organize documentation in legal CRM, intake, or case-management systems.

Skills

Strong communication

Discretion

Reliability

Excellent client service

Job description

Virtual Gal Friday, LLC is seeking an experienced professional to be the first point of contact for prospective and existing legal clients. This 100% remote role supports U.S.-based law firms and legal professionals, handling intake, scheduling, follow-up, and general administrative coordination.

The position emphasizes clear communication, discretion, reliability, and a respectful client experience. Contractors remote work from home, with training and ongoing opportunities based on performance.