Remote Legal Email Support Specialist

Schumacher Law Group; Norman (OK); À distance; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health Insurance

PTO

Retirement Plan

Paid Holidays

Professional Development

Work Environment

Career Growth

Employee Support

Résumé du poste

Schumacher Law Group is seeking an Email Support Specialist to manage day-to-day client communications remotely. The role requires writing excellence, meticulous organization, and discreet handling of sensitive information to ensure timely and professional responses.

You will draft and format emails, route questions to attorneys, and maintain organized records while upholding data-protection policies and high standards of client service.

Qualifications

• Excellent written English, grammar, spelling, and proofreading skills.
• Proficiency in Microsoft Outlook, Word, and basic office applications.
• Strong attention to detail and organizational skills.
• Good typing, data-entry, and time-management abilities.
• Professional customer service and communication skills.
• Ability to manage multiple emails and meet response deadlines.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong problem-solving skills and a professional attitude.
• Previous email support or administrative experience is preferred.
• Experience in a law firm or professional services environment is an advantage.

Responsabilités

• Monitor incoming emails and respond to inquiries promptly and professionally.
• Draft, proofread, and format emails and other written correspondence.
• Forward case-related questions and legal inquiries to the appropriate attorneys or staff.
• Organize email records, attachments, and client correspondence.
• Track pending inquiries and follow up on outstanding requests.
• Maintain confidentiality when handling sensitive client and case information.
• Coordinate with attorneys and administrative teams to ensure effective communication.
• Prioritize urgent messages and escalate time-sensitive matters.
• Maintain accurate communication records and follow established procedures.
• Use email platforms and office software to manage daily correspondence efficiently.
• Follow company policies for data protection and professional communication.

Connaissances

Excellent written English

Strong organizational skills

Professional customer service

Multitasking

Data-entry

Confidentiality

Time-management

Formation

High school diploma

Associate's degree preferred

Outils

Microsoft Outlook

Microsoft Word

CRM systems familiarity

Help desk tools

Description du poste

Schumacher Law Group is seeking an Email Support Specialist to manage day-to-day client communications remotely. The role requires writing excellence, meticulous organization, and discreet handling of sensitive information to ensure timely and professional responses.

You will draft and format emails, route questions to attorneys, and maintain organized records while upholding data-protection policies and high standards of client service.