Email Support Specialist

Schumacher Law Group; Norman (OK); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

PTO

Retirement Plan

Paid Holidays

Professional Development

Work Environment

Career Growth

Employee Support

Job summary

Schumacher Law Group is seeking an Email Support Specialist to manage day-to-day client communications remotely. The role requires writing excellence, meticulous organization, and discreet handling of sensitive information to ensure timely and professional responses.

You will draft and format emails, route questions to attorneys, and maintain organized records while upholding data-protection policies and high standards of client service.

Qualifications

• Excellent written English, grammar, spelling, and proofreading skills.
• Proficiency in Microsoft Outlook, Word, and basic office applications.
• Strong attention to detail and organizational skills.
• Good typing, data-entry, and time-management abilities.
• Professional customer service and communication skills.
• Ability to manage multiple emails and meet response deadlines.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Strong problem-solving skills and a professional attitude.
• Previous email support or administrative experience is preferred.
• Experience in a law firm or professional services environment is an advantage.

Responsibilities

• Monitor incoming emails and respond to inquiries promptly and professionally.
• Draft, proofread, and format emails and other written correspondence.
• Forward case-related questions and legal inquiries to the appropriate attorneys or staff.
• Organize email records, attachments, and client correspondence.
• Track pending inquiries and follow up on outstanding requests.
• Maintain confidentiality when handling sensitive client and case information.
• Coordinate with attorneys and administrative teams to ensure effective communication.
• Prioritize urgent messages and escalate time-sensitive matters.
• Maintain accurate communication records and follow established procedures.
• Use email platforms and office software to manage daily correspondence efficiently.
• Follow company policies for data protection and professional communication.

Skills

Excellent written English

Strong organizational skills

Professional customer service

Multitasking

Data-entry

Confidentiality

Time-management

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Outlook

Microsoft Word

CRM systems familiarity

Help desk tools

Job description

Schumacher Law Group is a legal services firm dedicated to providing professional legal representation and personalized support to individuals and families. The firm focuses on understanding clients’ needs, offering clear guidance, and helping them navigate complex legal matters with professionalism, integrity, and care.

With a commitment to client communication and dependable service, Schumacher Law Group strives to protect clients’ interests while providing practical legal solutions tailored to their circumstances. The firm values trust, confidentiality, attention to detail, and a client-centered approach throughout the legal process.

Job Description

This is a remote position.

About Schumacher Law Group

Schumacher Law Group is a law firm that provides legal services and client support. Professional communication, attention to detail, confidentiality, and client service are important to the effective operation of a legal practice. The firm relies on organized administrative processes to support communication between clients, attorneys, and staff.

Job Description

Schumacher Law Group is seeking a detail-oriented and professional Email Support Specialist to manage email correspondence and support day-to-day client communications. The successful candidate will handle incoming inquiries, prepare professional email responses, organize correspondence, and ensure that client messages are directed to the appropriate team members.

The ideal candidate has excellent written communication skills, strong organizational abilities, and the ability to handle sensitive information with discretion. This role is essential to maintaining timely communication, improving administrative efficiency, and providing a positive client experience.

Roles and Responsibilities

• Monitor incoming emails and respond to inquiries promptly and professionally.
  
• Draft, proofread, and format emails and other written correspondence.
  
• Forward case-related questions and legal inquiries to the appropriate attorneys or staff.
  
• Organize email records, attachments, and client correspondence.
  
• Track pending inquiries and follow up on outstanding requests.
  
• Maintain confidentiality when handling sensitive client and case information.
  
• Coordinate with attorneys and administrative teams to ensure effective communication.
  
• Prioritize urgent messages and escalate time-sensitive matters.
  
• Maintain accurate communication records and follow established procedures.
  
• Use email platforms and office software to manage daily correspondence efficiently.
  
• Follow company policies for data protection and professional communication.
  

Required Skills and Qualifications

• Excellent written English, grammar, spelling, and proofreading skills.
  
• Proficiency in Microsoft Outlook, Word, and basic office applications.
  
• Strong attention to detail and organizational skills.
  
• Good typing, data-entry, and time-management abilities.
  
• Professional customer service and communication skills.
  
• Ability to manage multiple emails and meet response deadlines.
  
• Ability to maintain confidentiality and handle sensitive information responsibly.
  
• Strong problem-solving skills and a professional attitude.
  
• Previous email support or administrative experience is preferred.
  
• Experience in a law firm or professional services environment is an advantage.
  

Project Goals

The primary goal of this position is to support Schumacher Law Group's communication and administrative operations by ensuring that email correspondence is handled accurately, securely, and efficiently.

Key goals include:

• Improve response times to client inquiries.
  
• Ensure messages are directed to the appropriate legal or administrative personnel.
  
• Maintain organized and accurate email records.
  
• Protect confidential client information.
  
• Reduce missed messages and communication delays.
  
• Support a professional and positive client experience.
  

Expected Outcomes

The Email Support Specialist will help maintain efficient email management, timely client communication, accurate recordkeeping, and effective coordination between clients, attorneys, and administrative staff.

Requirements

Required Skills

• Excellent written communication, grammar, spelling, and proofreading skills.
  
• Proficiency in Microsoft Outlook, Microsoft Word, and basic office applications.
  
• Strong email management, typing, and data-entry skills.
  
• Ability to draft professional emails and respond to client inquiries courteously.
  
• Strong organizational skills and attention to detail.
  
• Ability to prioritise emails, manage multiple requests, and meet deadlines.
  
• Ability to maintain confidentiality when handling sensitive client and legal information.
  
• Strong problem-solving and time-management skills.
  
• Ability to communicate professionally with attorneys, clients, and administrative staff.
  
• Ability to follow company communication procedures and data-security policies.
  

Preferred Skills

• Previous experience in email support, customer service, or administrative support.
  
• Familiarity with CRM systems, help desk tools, and shared inbox management.
  
• Experience organizing digital files, email attachments, and client correspondence.
  
• Knowledge of professional business communication standards.
  
• Familiarity with legal terminology and law firm administrative procedures.
  
• Experience handling confidential documents and client information.
  
• Ability to use task-management tools and track pending inquiries.
  

Specific Qualifications

• Education: High school diploma or equivalent required; an associate's degree in Business Administration, Communications, or a related field is preferred.
  
• Experience: Six months to two years of email support, customer service, or administrative experience preferred.
  
• Computer Skills: Working knowledge of email platforms, Microsoft Office, and internet-based applications.
  
• Communication: Strong written English skills and the ability to prepare clear, accurate, and professional correspondence.
  
• Confidentiality: Ability to protect sensitive client information and follow applicable privacy and data-security requirements.
  
• Professionalism: Reliable, organized, courteous, and capable of handling client communications with discretion.
  
• Work Requirements: Ability to manage daily email volumes, prioritise urgent messages, and complete assigned tasks within established deadlines.
  

Additional Expectations

The successful candidate should demonstrate professionalism, accountability, attention to detail, and a commitment to providing reliable client communication and administrative support at Schumacher Law Group.

Company Benefits

Schumacher Law Group offers a professional work environment that supports employee well-being, career development, and work-life balance. Benefits may include:

• Health Insurance: Medical, dental, and vision coverage, subject to the company's benefits plan.
  
• Paid Time Off (PTO): Vacation days, sick leave, and personal time off in accordance with company policy.
  
• Retirement Benefits: Access to a retirement savings plan, if offered.
  
• Paid Holidays: Paid time off for designated company holidays.
  
• Professional Development: Opportunities for job-related training and skill development.
  
• Work Environment: A professional, collaborative, and supportive workplace.
  
• Career Growth: Opportunities to develop payroll, accounting, and administrative skills.
  
• Employee Support: Guidance and resources to support employees in their roles.