Remote Leave Case Manager – FMLA & ADA Expertise

Aflac; Columbus (GA); On-site; USD 40,000 - 58,000; Full time

Job summary

Aflac in Columbus, GA, is seeking a remote Benefits Administrator focused on leave of absence management. The role is remote nationwide, supporting FMLA and disability processes from home, communicating with employees and leadership, and ensuring compliant documentation.

Ideal candidates demonstrate strong customer service, integrity, and ability to manage multiple requests while coordinating with providers and maintaining accurate records.

Qualifications

• High School Diploma or Equivalent is required.
• 1 - 2 years of related experience.
• Associate’s degree preferred.

Responsibilities

• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; earns claimant's and employer's trust.
• Assists associates with leave of absence requests and guides them through the process.
• Processes all leave of absence paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Coordinates correspondence, forms, and other documents via the claim system.
• Generates reports as required; maintains files, inputs and analyzes data.
• Assists management with leave of absence situations and provides guidance within policy and legal guidelines.
• Keeps complete records of LOA requests and maintains tracking and analysis of data.

Skills

Strong financial acumen

Excellent customer service

Strong communication

Strong organizational skills

Team collaboration

Performance orientation

Education

High School Diploma or Equivalent

Associate’s degree

Job description

Aflac in Columbus, GA, is seeking a remote Benefits Administrator focused on leave of absence management. The role is remote nationwide, supporting FMLA and disability processes from home, communicating with employees and leadership, and ensuring compliant documentation.

Ideal candidates demonstrate strong customer service, integrity, and ability to manage multiple requests while coordinating with providers and maintaining accurate records.