LOA Case Manager: FMLA & Leave Program Expert

PAC; Salt Lake City (UT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

401(k) with company contributions

Employee Assistance Plan

Job summary

PAC is seeking an experienced Leave of Absence Administrator to manage a caseload from initiation to return to work. You will ensure compliance with FMLA, ADA, USERRA, and related state laws while coordinating with Unum and internal HR teams.

The role requires discretion with confidential data and strong communication skills. You will work with HR leadership to interpret policies, maintain HIPAA compliance, and analyze LOA metrics to drive improvements.

Qualifications

• 2–4 years of experience in leave of absence administration, benefits, or related HR discipline.
• Working knowledge of FMLA, ADA, USERRA, and state paid leave programs.
• Experience with third-party leave administrator (Unum).
• Experience with an HRIS system, Workday strongly preferred.
• Excellent research, writing, and communication skills.

Responsibilities

• Manages a caseload of LOA cases end-to-end, including intermittent leaves and ADA accommodations.
• Coordinates medical information and ensures HIPAA compliance and privacy guidelines.
• Interprets and administers leave policies in line with federal and state laws.
• Produces reporting metrics and analyzes trends to drive process improvements.
• Collaborates with HRBPs, HR Locals, and supervisors to resolve cases and provide guidance.

Skills

FMLA knowledge

ADA/USERRA knowledge

HRIS (Workday) experience

Communication skills

Confidential data handling

Tools

Workday

Unum (TPA)

Job description

PAC is seeking an experienced Leave of Absence Administrator to manage a caseload from initiation to return to work. You will ensure compliance with FMLA, ADA, USERRA, and related state laws while coordinating with Unum and internal HR teams.

The role requires discretion with confidential data and strong communication skills. You will work with HR leadership to interpret policies, maintain HIPAA compliance, and analyze LOA metrics to drive improvements.