Remote Leave & Accommodations Advisor (FMLA/ADA SME)

American Red Cross; Detroit (MI); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K with up to 6% match

PTO: Starting at 19 days per year

Job summary

The American Red Cross is seeking a seasoned Leave and Accommodation Specialist to oversee FMLA, ADA, PWFA, and other leave programs for a multi-state workforce. This remote role will coordinate with a third‑party administrator to ensure policy compliance and a positive employee experience.

You will analyze data, advise leaders, deliver training, and drive improvements in leave processes across the organization while balancing regulatory requirements and business needs.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Demonstrated experience managing a high‑volume caseload of complex accommodation and leave matters in a fast‑paced environment.
• Experience supporting a multi‑state workforce and navigating varying state and local leave requirements.
• Experience partnering with third‑party leave vendors.
• Excellent interpersonal, communication, and consultation skills with the ability to navigate sensitive situations and build trust with employees, leaders, vendors, and cross‑functional partners.
• Proficiency with HRIS, case management, leave management systems, and MS Office applications.

Responsibilities

• Maintain expertise in federal, state, and local leave and accommodation laws, including FMLA, ADA, PWFA, and related regulations, providing guidance on complex employee situations while ensuring compliance and consistent application of policies.
• Manage a high‑volume caseload of leave and accommodation matters, facilitating the interactive process with employees, leaders, healthcare providers, and key stakeholders to identify effective workplace solutions and achieve timely resolution.
• Partner with the third‑party leave administrator to oversee leave of absence programs, ensuring regulatory compliance, operational excellence, and a positive employee experience.
• Build strong cross‑functional partnerships with HR, Safety, Risk, Legal, and external vendors to implement regulatory changes, policy enhancements, and process improvements within leave and accommodation programs.
• Analyze leave and accommodation data, metrics, and trends in collaboration with third‑party vendors and internal stakeholders, translating findings into actionable recommendations that improve program effectiveness and service delivery.
• Serve as a key liaison among employees, leaders, third‑party vendors, Legal, and HR partners to resolve complex and sensitive leave and accommodation matters through effective communication and stakeholder management.
• Continuously assess program performance and recommend improvements to policies, processes, and service models.
• Deliver guidance, training, and consultation to leaders and HR partners on leave administration, workplace accommodations, return‑to‑work practices, and related compliance requirements.
• Influence stakeholders across all levels of the organization to drive consistent application of leave and accommodation practices while balancing employee needs, business objectives, and regulatory requirements.
• Serve as a SME on HR and business initiatives, providing strategic consultation, risk assessment, and recommendations related to leave management, accommodations, and employee support programs.

Skills

Leave management

Regulatory compliance

Stakeholder management

Communication skills

HRIS proficiency

Education

Bachelor's degree

Tools

HRIS

MS Office

Job description

The American Red Cross is seeking a seasoned Leave and Accommodation Specialist to oversee FMLA, ADA, PWFA, and other leave programs for a multi-state workforce. This remote role will coordinate with a third‑party administrator to ensure policy compliance and a positive employee experience.

You will analyze data, advise leaders, deliver training, and drive improvements in leave processes across the organization while balancing regulatory requirements and business needs.