Learning Development, Operations - Remote

PetVet Care Centers; Westport (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Career development resources

Relief fund

Job summary

PetVet Care Centers is seeking a Learning Partner to coordinate, deliver, and improve training focused on veterinary hospital systems and processes. You will own a portion of the center training curriculum and serve as the primary L&D point person for operational systems education.

You’ll work with Operations, Regional Leaders, The Care Experience, and Instructional Design to ensure content is accurate, practical, and behaviorally aligned, translating real-world hospital workflows into effective

Qualifications

• 4+ years of experience in Learning & Development, operations training, or veterinary hospital management/multi-site healthcare operations.

Responsibilities

• Coordinate the operational process and systems portion of the training experience, ensuring content, sequencing, and delivery are aligned across facilitators.
• Serve as a primary facilitator for select components of Operations training (live, in-person and virtual).
• Partner with Regional Leaders and other facilitators to ensure consistency and clarity.
• Support and train mentors to reinforce systems and processes in the field.
• Own and maintain a defined portion of the Operations curriculum and update materials as needed.
• Act as the subject matter expert for hospital systems and processes within the L&D team.
• Develop facilitator guides, participant materials, and job aids; convert content into online modules.
• Develop assessments to evaluate understanding and application of systems and processes.
• Maintain alignment with Operations to stay current on hospital systems and workflows.
• Embed Care Experience behavioral skills into all operational training content.
• Gather feedback and identify gaps to refine content and delivery.

Skills

Learning & Development

Operations training

Veterinary hospital management

Multi-site healthcare operations

Job description

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Learning Partner is responsible for coordinating, delivering, and continuously improving training focused on veterinary hospital systems and processes. This role owns a defined portion of the center training curriculum and serves as the primary L&D point person for operational systems education.

The Learning Partner coordinates the end-to-end training experience for key operations roles, delivers select components of the program, and enables others to effectively deliver their portions of the training. This role works in close partnership with Operations, Regional Leaders, The Care Experience, and Instructional Design to ensure training content is accurate, current, practical, and behaviorally aligned.

This is an experienced individual contributor role requiring strong operational knowledge, facilitation capability, and the ability to translate real-world hospital systems into effective learning experiences.

Key Responsibilities

Operations Training Coordination & Delivery

• Coordinate the operational process and systems portion of the training experience, ensuring content, sequencing, and delivery are aligned across facilitators.
• Serve as a primary facilitator for select components of Operations training (live, in-person and virtual).
• Partner with Regional Leaders, CST members and other facilitators who deliver portions of the program to ensure consistency and clarity.
• Support and train mentors to reinforce systems and processes in the field.

Content Ownership & Development

• Own and maintain a defined portion of the Operations curriculum, with authority to independently update materials as systems and processes change.
• Act as the subject matter expert for hospital systems and processes within the L&D team.
• Partner with Instructional Designers to:
• Develop facilitator guides, participant materials, and job aids
• Convert appropriate content into online learning modules
• Ensure materials are practical, clear, and grounded in operational reality
• Develop assessments to evaluate understanding and application of systems and processes.

Operational Partnership

• Maintain close alignment with Operations to stay current on hospital systems, workflows, tools, and expectations.
• Proactively identify training impacts of operational changes and update content accordingly.
• Ensure training reflects how systems are actually used in hospitals—not just how they are designed.

Care Experience Integration

• Embed The Care Experience behavioral skills into all operational training content.
• Reinforce the connection between strong systems, effective leadership, and a consistent client and team experience.

Continuous Improvement

• Gather feedback from participants, mentors, and Regional Leaders to refine content and delivery.
• Identify gaps in system understanding or execution and recommend training solutions.
• Contribute to ongoing improvements in the operations training program.

Qualifications (Required)

• 4+ years of experience in:
• Learning & Development, operations training, or
• Veterinary hospital management or multi-site healthcare operations
• Strong working knowledge of hospital systems and processes (e.g., scheduling, workflows, staffing, inventory, financial basics, compliance).
• Experience facilitating training for managers or leaders.
• Demonstrated ability to translate operational systems into clear, practical training.
• Strong collaboration and communication skills, particularly with Operations and field leaders.
• Willingness to travel when needed.

Preferred Skills (Nice To Have)

• Experience supporting manager onboarding or multi-week training programs.
• Experience developing facilitator guides or train-the-trainer materials.
• Familiarity with adult learning principles and blended learning approaches.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$85,000—$110,000 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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