Remote Learning Designer & LMS Specialist

Zwift; United States; Remote; USD 57,000 - 89,000; Full time

Benefits offered by this job

Performance bonuses

Equity

Medical benefits

Job summary

Zwift is seeking a hands-on Training Specialist to build and maintain the training that powers our Community Support teams across the US. You’ll update the new hire curriculum, revise training for product changes, and develop update modules to keep the program accurate as Zwift evolves.

You’ll own Seismic, our LMS, manage user groups and reporting, and partner with SME trainers and BPO teams to close gaps. Strong instructional design and virtual training experience are essential.

Qualifications

• 2+ years of instructional design, training, or learning and development experience.
• Experience building eLearning, instructor‑led training, and assessments using ADDIE or a similar model, with tools such as Articulate or Camtasia.
• Familiar with Kirkpatrick or a similar model for measuring training effectiveness.
• Experience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting.
• Experience facilitating virtual training, including train‑the‑trainer sessions, ideally with globally distributed or BPO teams.
• Flexibility with an eagerness to support your team beyond training when priorities shift, whether for a short‑term need or a longer‑term change in focus.

Responsibilities

• Develop new eLearning and instructor‑led training (including exams and certifications) to support product launches and updated policies and procedures, while keeping existing training current.
• Build and deploy refresh training when the team identifies a need, indicated by QA results, Customer Effort Scores, or related performance data.
• Host train‑the‑trainer sessions to prepare subject‑matter expert (SME) trainers for seasonal new hire classes and update training rollouts.
• Run regular audits of training materials with SMEs to catch inaccurate, outdated, or missing information.
• Build and sustain strong working relationships with SME trainers, partner teams, and BPO leaders, rooting feedback in curiosity and respect while openly receiving it in return.
• Own Seismic (our LMS): managing distribution groups, reporting on completion and assessment results, and working with BPO leaders to close gaps. Explore unused and emerging features, while recommending ones worth adopting.

Skills

Instructional design

eLearning development

ADDIE

LMS administration

Virtual training

Tools

Articulate

Camtasia

Seismic

Docebo

Job description

Zwift is seeking a hands-on Training Specialist to build and maintain the training that powers our Community Support teams across the US. You’ll update the new hire curriculum, revise training for product changes, and develop update modules to keep the program accurate as Zwift evolves.

You’ll own Seismic, our LMS, manage user groups and reporting, and partner with SME trainers and BPO teams to close gaps. Strong instructional design and virtual training experience are essential.