Remote Lead Service Designer, Health Insurance

Humana; Atlanta (GA); Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team. You will guide vision, conduct research, and oversee end-to-end service design activities across channels to improve member experiences.

You will collaborate with UX/UI, product, marketing, and operations to align digital and offline touchpoints, delivering clear artifacts and concepts while staying attuned to industry trends and member needs.

Qualifications

• Bachelor’s or Master’s degree in a design or research field.
• 7+ years of relevant industry experience.
• Portfolio demonstrating journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences.
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration.
• Stay informed about industry trends in health insurance, digital health, and service design best practices.

Skills

Portfolio demonstrating journey maps,

Design tools proficiency (Figma, Lucid

Education

Bachelor’s or Master’s degree in design or research

Tools

Figma

Lucid/Miro

PowerPoint

Adobe Creative Suite

Job description

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team. You will guide vision, conduct research, and oversee end-to-end service design activities across channels to improve member experiences.

You will collaborate with UX/UI, product, marketing, and operations to align digital and offline touchpoints, delivering clear artifacts and concepts while staying attuned to industry trends and member needs.