Remote Lead Service Designer: Health Experience

Humana, Inc.; Carson City (NV); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team to shape member experiences across channels and partnerships.

You will lead research, concept framing, and implementation planning, collaborating with UX/UI, product, marketing and operations to deliver cohesive service experiences. The role requires a design or research degree and 7+ years of experience, with strong skills in journey mapping, prototyping, and information design.

Qualifications

• Bachelor’s or Master’s degree in a design or research field.
• 7+ years of industry experience.
• Portfolio demonstrating journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in Figma, Lucid/Miro, PPT and Adobe Creative Suite.

Responsibilities

• Lead vision definition and concept development, research, synthesis, prototyping and implementation planning.
• Run co-creation workshops with cross-functional partners to ideate service improvements.
• Deliver artifacts like service blueprints, prototypes, frameworks and illustrations.
• Collaborate with UX/UI, product, marketing and operations for seamless integration.
• Demonstrate emotional intelligence and stakeholder relationship skills.
• Stay informed on health insurance, digital health and service design best practices.

Skills

Journey mapping

User research

Prototyping

Information design

Illustration

Education

Bachelor’s or Master’s degree in a design or research field

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team to shape member experiences across channels and partnerships.

You will lead research, concept framing, and implementation planning, collaborating with UX/UI, product, marketing and operations to deliver cohesive service experiences. The role requires a design or research degree and 7+ years of experience, with strong skills in journey mapping, prototyping, and information design.