Remote Lead Service Designer for Health Experience

Humana, Inc.; Pierre (SD); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana’s IPX team is transforming the member experience by embedding with business stakeholders and aligning across channels to improve access, empathy, and clarity for members. The Lead Service Designer will guide vision, research, and prototyping efforts to define future experiences and plan implementation with diverse partners.

As a seasoned designer, you will drive co-creation sessions, deliver communication artifacts like service blueprints and prototypes, and collaborate with product, UX,

Qualifications

• Bachelor’s or Master’s degree in a design or research field.
• 7+ years of relevant industry experience.
• Portfolio demonstrating journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences.
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration.
• Stay informed about industry trends in health insurance, digital health, and service design best practices.

Skills

Journey mapping

User research

Prototyping

Information design

Illustration

Education

Bachelor’s or Master’s degree in a design or research field

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana’s IPX team is transforming the member experience by embedding with business stakeholders and aligning across channels to improve access, empathy, and clarity for members. The Lead Service Designer will guide vision, research, and prototyping efforts to define future experiences and plan implementation with diverse partners.

As a seasoned designer, you will drive co-creation sessions, deliver communication artifacts like service blueprints and prototypes, and collaborate with product, UX,