Remote Lead Service Designer - Health Experience

Humana, Inc.; United States; Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team.

This remote nationwide role focuses on shaping member experiences through research, prototyping, and cross-functional collaboration across digital and offline touchpoints. The ideal candidate brings 7+ years in design, a strong portfolio in journey mapping and service design, and proficiency with Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Qualifications

• Bachelor’s or Master’s degree in design or research.
• 7+ years of relevant industry experience.
• Portfolio demonstrating journey mapping, user research, prototyping, information design and/or illustration.

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences.
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration.
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Skills

Journey mapping

User research

Prototyping

Information design

Illustration

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in design or research

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana, Inc. is seeking a Lead Service Designer for the Insurance Product Experience (IPX) team.

This remote nationwide role focuses on shaping member experiences through research, prototyping, and cross-functional collaboration across digital and offline touchpoints. The ideal candidate brings 7+ years in design, a strong portfolio in journey mapping and service design, and proficiency with Figma, Lucid/Miro, PPT, and Adobe Creative Suite.