Remote Lead Gen Tech Support Specialist

Constant-Contact; Gainesville (FL); Remote; USD 28.000 - 35.000; Vollzeit

Zusammenfassung

Constant Contact is seeking a Technical Support Specialist for Lead Gen & CRM to provide expert software support to a global client base. You will handle inquiries via email, chat, and phone while collaborating with engineering to file Jira-like tickets and drive timely resolutions.

The role requires 2+ years of relevant experience, familiarity with Salesforce and marketing automation tools, and knowledge of deliverability concepts.

Qualifikationen

• Minimum 2 years of relevant experience required.
• Experience using Salesforce, Zapier or similar marketing automation tools is a plus.
• Knowledge of email deliverability concepts is a plus.
• Previous experience with HTML and APIs is a plus; bilingual skills are a plus.

Aufgaben

• Provide technical software support for a global customer base via email, chat, and phone.
• Respond to cases in the support system promptly and manage a backlog.
• Collaborate with engineering to resolve issues and feature requests through tickets.
• Document issues, contribute to knowledge base, and track progress with other departments.
• Days off/schedules vary by business needs and other duties as assigned.

Kenntnisse

Customer-focused

Clear communication

Troubleshooting

SaaS support

Bilingual (nice to have)

Tools

Salesforce

Zapier

HTML basics

API basics

Jobbeschreibung

Constant Contact is seeking a Technical Support Specialist for Lead Gen & CRM to provide expert software support to a global client base. You will handle inquiries via email, chat, and phone while collaborating with engineering to file Jira-like tickets and drive timely resolutions.

The role requires 2+ years of relevant experience, familiarity with Salesforce and marketing automation tools, and knowledge of deliverability concepts.