Remote Lead Dispatch Specialist — Frontline Leader

AAA Central Penn; Harrisburg (Dauphin County); Remote; USD 22,000 - 31,000; Full time

Job summary

AAA Central Penn is seeking a Lead Dispatch Specialist (Remote) to take a leadership role in a fast-paced dispatch and customer service environment. You will mentor a team, serve as a subject matter expert, and coordinate roadside assistance with a focus on exceptional service.

The role requires strong communication skills and the ability to manage multiple systems simultaneously. The position offers a competitive starting hourly rate, with potential shift differential, and requires attendance

Qualifications

• 2+ years of customer service experience preferred.
• Strong communication across phone, email, text and chat.
• Ability to lead and mentor a team of Dispatch Specialists.
• Comfortable in a fast-paced environment with changing priorities.

Responsibilities

• Lead, mentor, and support a team of Dispatch Specialists.
• Dispatch roadside assistance and ensure timely, professional service.
• Act as a subject matter expert on products, policies, and procedures.
• Handle escalated member concerns with empathy and resolve issues.

Skills

Customer service

Leadership

Communication

Multichannel support

Education

High school diploma

Job description

AAA Central Penn is seeking a Lead Dispatch Specialist (Remote) to take a leadership role in a fast-paced dispatch and customer service environment. You will mentor a team, serve as a subject matter expert, and coordinate roadside assistance with a focus on exceptional service.

The role requires strong communication skills and the ability to manage multiple systems simultaneously. The position offers a competitive starting hourly rate, with potential shift differential, and requires attendance