Remote Lead Director, Strategic Customer Engagement Ops

CVS Health; New York (NY, CA); Hybrid; USD 100,000 - 232,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Equity award program

Job summary

CVS Health is seeking a Lead Director for Strategic Customer Engagement Operations. You will steer engagement strategy across Health100’s client portfolio and coordinate internal resources with senior leadership to move opportunities forward.

You will prepare leadership for client interactions, support discovery and pre-sales conversations, and maintain a cohesive view of all client activities with regular status reporting.

Qualifications

• 10+ years in client engagement operations or related fields.
• Experience coordinating with senior executives.
• Experience in healthcare or technology preferred.
• Strong organizational skills with multiple engagements.
• Ability to align cross-functional teams without direct authority.

Responsibilities

• Set engagement strategy across the client portfolio and align resources.
• Lead planning of client engagements with the AVP of Customer Success.
• Support discovery and pre-sales conversations with prospective clients.
• Prepare leadership with client context and capture outcomes.
• Maintain a consolidated view and report status to leadership.
• Adapt engagement plans as client needs evolve.

Skills

Client engagement

Operations leadership

Cross-functional teamwork

Executive communication

Healthcare experience

Education

Bachelor's degree

Job description

CVS Health is seeking a Lead Director for Strategic Customer Engagement Operations. You will steer engagement strategy across Health100’s client portfolio and coordinate internal resources with senior leadership to move opportunities forward.

You will prepare leadership for client interactions, support discovery and pre-sales conversations, and maintain a cohesive view of all client activities with regular status reporting.