Director of Strategic Client Engagement

CVS Health; Massachusetts; Hybrid; USD 100.000 - 232.000; Vollzeit

Zusammenfassung

CVS Health is seeking a Lead Director for Strategic Customer Engagement Operations to oversee health100 client engagements across prospective and active customers. The role ensures thorough planning, internal alignment, and cohesive engagement visibility while supporting discovery and pre-sales conversations.

You will coordinate senior executives, shape engagement strategy, and provide regular reporting to Customer Success leadership in a fast-paced healthcare/tech environment.

Qualifikationen

• 10+ years of experience in client engagement operations or related roles.
• Experience in healthcare and/or technology is strongly preferred.
• Experience coordinating engagements with senior executives, internal and external.
• Experience in a client-facing role with strong presentation/communication skills.
• Exceptional organizational skills to manage many engagements and stakeholders.
• Ability to convene and align cross-functional teams without direct authority.

Aufgaben

• Set engagement strategy and priorities across the client portfolio.
• Lead planning and preparation of client engagements with leadership.
• Support discovery and pre-sales conversations with prospective clients.
• Prepare leadership for client interactions with context and notes; capture outcomes.
• Maintain a consolidated view of engagement activity and reporting.
• Adapt engagement plans as client needs evolve.

Kenntnisse

Client engagement operations

Healthcare/technology experience

Coordination with senior executives

Client-facing communication

Organizational skills

Cross-functional alignment

Adaptability

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

CVS Health is seeking a Lead Director for Strategic Customer Engagement Operations to oversee health100 client engagements across prospective and active customers. The role ensures thorough planning, internal alignment, and cohesive engagement visibility while supporting discovery and pre-sales conversations.

You will coordinate senior executives, shape engagement strategy, and provide regular reporting to Customer Success leadership in a fast-paced healthcare/tech environment.