Lead Design Researcher, Healthcare Experience (Remote)

Humana; Richmond (VA); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana’s Experience Design Research team seeks a Lead Design Researcher to define and deliver research programs across the design process, collaborating with Product Design, Content Design, Product Management, Analytics, and Engineering to create user-centered Medicare experiences.

You will synthesize findings into actionable insights, guide prioritization and product strategy through an agile test-and-learn approach, and drive measurable improvements in member experience.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)
• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with the creation of service and product concepts through storyboarding, wireframing, or other visual mediums
• Conduct current-state research and benchmarking per micro-journey
• Recruit/screen candidates for research and concept testing
• Develop research plans and interview guides for sessions
• Train other team members to conduct research and concept studies
• Synthesize research findings and contribute to backlog with product managers
• Iterate requirements, concepts, and vision documentation
• Collaborate with customers, operators and leadership to propose experience improvements
• Be a storyteller who synthesizes findings into insights and business recommendations
• Collaborate with product teams to quantify value of concepts
• Create communication artifacts defining current and future states of the experience

Skills

Leadership

Communication

UX methods

Design thinking

Agile

Education

Master's degree or higher in a research-related discipline

Job description

Humana’s Experience Design Research team seeks a Lead Design Researcher to define and deliver research programs across the design process, collaborating with Product Design, Content Design, Product Management, Analytics, and Engineering to create user-centered Medicare experiences.

You will synthesize findings into actionable insights, guide prioritization and product strategy through an agile test-and-learn approach, and drive measurable improvements in member experience.