Remote Lab Operations Lead - Scale & Quality

Doist; United States; On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Equity grant

Company offsites

Learning budget

Wellness budget

Remote-friendly with $1K home office

Coworking budget

36 days paid time off

Premium healthcare

Pension/401k

Annual blood test

Enhanced parental leave

Job summary

Junction is hiring an experienced operations leader to run a distributed Lab Operations team, ensuring lab orders move smoothly from order to result.

You will coach the team, manage capacity, and improve SOPs, SLAs, and workflows while partnering with Product, Engineering, Customer Success, and external lab partners.

The role offers remote-first work across the US with equity and strong benefits, supporting growth and impact.

Qualifications

• 5+ years hiring and managing operations teams through growth.
• Led teams that solve exception-heavy operational problems.
• Built or significantly improved SOPs, SLAs, quality frameworks, or operational processes.
• Managed people across multiple time zones and built team rhythm for alignment.
• Handled direct vendor relationships and acted as escalation point for customers.
• Experience in healthcare operations, diagnostics, or healthcare logistics.

Responsibilities

• Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows.
• Plan team capacity and staffing as order volume increases based on demand trends.
• Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers.
• Make sure SLAs, quality standards, and productivity targets are consistently met.
• Interface with vendors and ensure good working relationships, troubleshoot issues, and set up streamlined processes for day-to-day interaction.
• Step into complex operational issues, coordinating with Product, Engineering, Customer Success, and external lab partners where needed.
• Improve SOPs, quality standards, and team workflows for consistency and scalability.
• Identify recurring operational issues and partner with Operations Systems & Tooling on workflow improvements and automation.
• Build a team that can solve problems independently, with clear ownership and fewer escalations over time.

Skills

People leadership

Operational judgment

Process improvement

Distributed team management

Customer and vendor management

Healthcare or operational experience

Job description

Junction is hiring an experienced operations leader to run a distributed Lab Operations team, ensuring lab orders move smoothly from order to result.

You will coach the team, manage capacity, and improve SOPs, SLAs, and workflows while partnering with Product, Engineering, Customer Success, and external lab partners.

The role offers remote-first work across the US with equity and strong benefits, supporting growth and impact.