Remote Test Kit Operations Lead | Launch & Scale

Junction; New York, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Company offsites

Learning budget

Wellness budget

Remote-friendly

Job summary

Future Junction LLC is seeking a Test Kit Operations Associate to drive the launch and ongoing operations of at-home testing programs. You will coordinate across customers, labs, and fulfillment partners to ensure smooth go-lives and reliable performance at scale.

You will own post-launch monitoring, track key metrics, and work on process improvements. This remote-first role offers a strong learning budget, equity, and growth in healthcare diagnostics.

Qualifications

• 3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similar.
• Ownership mindset that drives things to completion without constant direction.
• Launch, coordination, or operational program experience.

Responsibilities

• Own the operational execution of new customer test kit launches, tracking milestones and dependencies.
• Coordinate with customers to manage launch activities and ensure requirements are completed on time.
• Partner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows.
• Own post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues early.
• Monitor key metrics across inventory, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience.
• Investigate operational issues, identify root causes, and drive resolution with partners.
• Maintain dashboards, trackers, and reporting for program health.
• Identify recurring issues and implement process improvements.
• Build strong relationships with customers, laboratory partners, and fulfillment providers.
• Document workflows, processes, and best practices.

Skills

Operations

Launch management

Project coordination

Data analysis

Tools

Looker

Tableau

Job description

Future Junction LLC is seeking a Test Kit Operations Associate to drive the launch and ongoing operations of at-home testing programs. You will coordinate across customers, labs, and fulfillment partners to ensure smooth go-lives and reliable performance at scale.

You will own post-launch monitoring, track key metrics, and work on process improvements. This remote-first role offers a strong learning budget, equity, and growth in healthcare diagnostics.