Remote Lab Automation Support Engineer II

Highres Biosolutions; Colorado; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Job summary

HighRes Biosolutions is seeking a remote Automation Support Engineer II to support customers across Salt Lake City, Denver, and Austin metro areas with software and hardware issues. The role combines troubleshooting, cross-functional collaboration, and customer-facing communication to ensure rapid problem resolution.

The position requires a technical bachelor's degree and 4+ years in lab automation, robotics, or software, with experience in C# or Python and strong documentation skills.

Qualifications

• Bachelor's degree in a technical field.

Responsibilities

• Improve customers' daily experience with our platforms that contribute to human health discoveries
• Build strong customer relationships through proactive communication and technical acumen
• Manage a customer base within the West Region of up to 30 accounts
• Meet targets for response time and quality to ensure customer satisfaction
• Collaborate with cross-functional teams to drive forward customer resolutions
• Collaborate with Field Service Engineers for troubleshooting, upgrades, device issues
• Debug and deploy code for integrating laboratory automation devices
• Troubleshoot networking issues with TCP/IP and serial communications
• Configure relational databases for laboratory scheduling software
• Interface with and train customers remotely or onsite
• Deploy laboratory automation solutions while working with various teams to troubleshoot field issues
• Perform system upgrades, software updates, and configuration changes while validating functionality and minimizing operational impact
• Contribute to documentation and continuous improvement of our processes

Job description

HighRes Biosolutions is seeking a remote Automation Support Engineer II to support customers across Salt Lake City, Denver, and Austin metro areas with software and hardware issues. The role combines troubleshooting, cross-functional collaboration, and customer-facing communication to ensure rapid problem resolution.

The position requires a technical bachelor's degree and 4+ years in lab automation, robotics, or software, with experience in C# or Python and strong documentation skills.